Eesel AI presents itself as an AI teammate for customer support and the rest of the team. It answers tickets, website chats, Slack questions, and email from your help center, past tickets, and docs. You brief it in a dashboard chat. The pricing page starts with 100 credits at $0 /month. Other public lines still say $0.40 per ticket.
Official website · www.eesel.ai
Eesel AI fits a team that wants drafts or replies inside a helpdesk it already runs. The docs say you do not configure eesel, you brief it, then approve the sign-in yourself. Read pricing twice. The pricing page says a ticket or a chat is 1 credit, with batches from $299 /month and overage at $0.80. The homepage says $0.40 per ticket, pay-as-you-go, and $50 in free usage.
The docs say eesel is an AI agent for customer support and for the rest of your team. It answers tickets, website chats, Slack questions and email, using your own help center, past tickets and docs. There is no new app for your team to learn: it shows up in your helpdesk, your website chat, your Slack and your inbox. You do not configure eesel, you brief it. Open the chat in your dashboard and say what you want done. The one step it cannot do for you is a sign-in. It hands you a link and you approve eesel in the tool itself.
Official documentationZendesk supplies the help center, macros, and tickets as knowledge, then replies, internal notes, tags, and routing. Freshdesk, Intercom, Gorgias, Salesforce, Front, HubSpot, Help Scout, and Jira Service Management are named beside it. A website is pages crawled from a URL you give. Confluence, Notion, and Google Drive are the pages or files you pick. Slack wakes when someone @mentions it in a channel, and answers there. The chat bubble answers from your knowledge and hands over to a person. The helpdesk page says the agent drafts replies, triages tickets, and escalates when needed.
Official documentationThe helpdesk page says drafting, triage, and escalation flags start with full oversight. A sample shows Approve and Reject. Simulate before you go live. Run simulations on your past tickets, see the gaps, and re-run before rollout. Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. A homepage script shows the same briefing style: Anything over $500 in refunds, loop me in first. That line is an illustration.
Official documentationThe homepage splits work into helpdesk, blog writer, and e-commerce. The blog writer researches, drafts, and publishes in your voice. E-commerce answers product questions. The docs say that role can look up orders and handle returns with your approval. Customers write in their language, get answers in their language. Supports 80+ languages out of the box. It says 151 tickets across 6 themes, and case-study lines includes 100,000+ tickets a month. Treat those counts as vendor text.
Official documentationBrief the cases that must wait for a person. The homepage illustration says Anything over $500 in refunds, loop me in first. Leave replies as drafts, then run simulations on your past tickets before the easy ones send. Approve and Reject sit on the sample reply.
Another suggested workflow is internal. Slack wakes when someone @mentions the agent in a channel, answers there, and can search Slack live. The docs call that internal operations: questions from your docs, inside Slack. A ticket or a chat is 1 credit, and Slack questions use credits too. Dashboard questions are mostly free. This profile cannot tell you whether a mention follows credits or the $0.40 line. Suggested here means a reading of the pages.
A third suggested workflow is the blog writer. The docs say it writes SEO-aware posts in your brand voice. The homepage says it researches, drafts, and publishes. You ask in the same chat used for support rules. A full blog post uses more than one credit, while a ticket is 1 credit however many replies go back and forth. The $0.40 / ticket line does not state a blog price.
Say what you want done. The docs say connecting a tool, teaching the business, and changing replies are the same conversation.
The agent hands you a link. A person has to approve eesel in Zendesk, Slack, Drive, or whichever tool you named.
Run simulations on your past tickets, or leave replies as drafts with approve and reject until you allow sending.
The pricing page starts at 100 credits with no card. $0.40 per ticket and $50 in free usage.
On the pricing page, a ticket or a chat is 1 credit. Free is a trial at $0 /month with 100 credits to try everything: every feature, every integration. No card. Teammate is a monthly batch you can change: 500 credits at $299 /month, 1,000 at $499 /month, 1,500 at $699 /month, 2,000 at $849 /month, 2,500 at $999 /month, 3,000 at $1,149 /month, 3,500 at $1,299 /month, 4,000 at $1,449 /month, 4,500 at $1,599 /month, and 5,000 at $1,749 /month. More than 5,000 credits says talk to us. Enterprise is marked Custom and lists HIPAA with a signed BAA. Add-ons say priority support from $299/month and SSO and MFA from $199/month. SOC 2 Type II is underway. The homepage, in a different sentence, says $0.40 per ticket, pay-as-you-go, and start with $50 in free usage, no credit card required. The helpdesk page says $0.40 / ticket billed at the end of each month based on actual usage.
Trying every feature and integration before you pick a batch.
$0.
Per month for 100 credits.
A ticket volume you can size as one credit per ticket or chat.
$299.
Per month for 500 credits, with larger batches on the same card.
Teams that need the dedicated setup person and the controls named on that card.
Custom.
Contact us, with an annual contract and invoicing listed.
Credits reset each billing month and do not roll over. Agents pause unless overage is on. Moving up takes effect straight away. Moving down waits for the next billing date. Pay a year upfront, get two months free, is a sales conversation. Do not mix the $0.40 line into the credit math.
The job is a phone agent you write in plain English, not a helpdesk teammate.
Echowin's public pages are a phone and chat agent with per-minute rates. Eesel AI's public pages are tickets, Slack, and a credit or per-ticket meter.
You want the helpdesk product itself rather than an agent that connects to one.
Eesel AI's public docs list Intercom as a helpdesk the agent can read and reply inside.
You want a knowledge assistant in the catalog, not ticket drafts inside a helpdesk.
Cody is tagged AI Assistant, Sales & Support, and Business Operations. Eesel AI's public pages brief an agent that drafts or sends replies and spends credits per ticket or chat.
The pricing page says $0 /month and 100 credits to try everything: every feature, every integration, with no card until you pick a plan. It calls that free plan a trial. The homepage instead says start with $50 in free usage.
SourceA ticket your agent works on is 1 credit. A chat with a customer is 1 credit, however many replies go back and forth. Slack questions, scheduled agents, and reports use credits too. A full blog post uses more than one. Dashboard questions are mostly free. Tickets you tell the agent to leave alone do not count.
SourceThe homepage says $0.40 per ticket, pay-as-you-go, and $50 in free usage. The helpdesk page says $0.40 / ticket billed at the end of each month based on actual usage, and it says per-ticket pricing, not per-resolution. The pricing page instead sells credit batches and $0.80 overage.
SourceAgents pause until credits reset. Extra credits are $0.80 each if you turn on overage, with a monthly cap you set. Credits do not roll over. Moving down waits until the next billing date. Cancel through Stripe. No lock in and no cancellation fees.
SourceEnterprise lists HIPAA with a signed BAA, plus SSO and MFA, custom data residency, a security review, DPA, and CSA. A separate line says SOC 2 Type II is underway, and that security documents and a DPA are available on request, under NDA. Do not read underway as a completed audit.
SourceThe helpdesk page says to configure whether it sends replies or only drafts them for review, and to start with full oversight.
SourceOct 6, 2026 · NavHunt editorial
NavHunt did not run eesel AI and did not connect a helpdesk, Slack workspace, or billing account. This profile quotes the homepage, the pricing page, the helpdesk agent page, and the docs welcome page. Case-study ticket counts and customer quotes stay vendor text. The two published price meters are left side by side. This description is based on eesel AI's official materials reviewed on 2026-10-06, including eesel AI homepage, eesel AI pricing, eesel AI helpdesk agent, eesel AI docs welcome.
The pricing page sells credits from $299 /month. $0.40 per ticket and $50 in free usage.