Echowin is a builder for phone and chat agents. You define personality, accents, and complex workflows in plain English, attach a website or FAQ knowledge base, and deploy the same agent across phone, website chat, and WhatsApp. The homepage says there are no models to train and no infra to run. A free start is published, then voice is billed by the minute.
Plain-English instructions, a website, documents, or FAQ pairs
Output
Phone and chat replies, transfers, follow-up SMS, conversation metrics
Access
Free account with credits, then per-minute voice and monthly plans
Is echowin right for you?
Echowin fits a team that will write call behavior and put that agent on a phone number. Pricing splits into credits, a per-minute voice rate, a monthly number fee, prepaid bundles, and Grey Label or White Label prices. The meta says free to start with $10 in free credits, while $5 in free credits. Language coverage is shown as 100+, 70+, and 30+ on different public surfaces.
A good fit for
A shop that wants one agent on the phone and on website chat, with the handoff written in the instructions.
Someone who will describe booking, an inventory check, or an emergency transfer in plain English.
An agency comparing the public Grey Label and White Label monthly figures.
Know the trade-offs
Starter credits are not one number. The pricing meta says $10 in free credits, and the body says $5 in free credits.
Language coverage is shown as 100+ languages, 70+ languages, and 30+ languages on different public surfaces.
Monthly credits do not roll over, and included bundle minutes reset each billing cycle.
Instructions, knowledge, channels, and the language counts.
Write personality, tools, and fallbacks in plain English
The homepage workspace lists instructions, knowledge, workflows, settings, testing, and deploy. Agent instructions are where you define personality, accents, and complex workflows in plain English, along with what tools to use for every interaction. The tire-quote sample states the job. You answer tire quote calls for 8 Jiffy Lube locations. Ask for year, make, model, tire size, and appointment window. Use inventory before quoting. If urgent service is requested, transfer to the location manager. If tools are unavailable, collect details and trigger a follow-up SMS. A front-desk draft books Google Calendar appointments and transfers an emergency to Dr. Patel. That draft is page copy.
Setup starts with a description, not a model-training job. Share your business name and website. Agents research operations from public info, then auto-train on a short description of the agent and its workflows, all in plain English. Knowledge is the next step. Grow your knowledgebase from your website (with automatic syncs), documents, or FAQ Q&A pairs. Your agent pulls from it during conversations as needed. The support page adds a control to wire a knowledge base and ticketing stack, then resolve, escalate, or hand the conversation to a human.
Deploy the same agent to phone, chat, and WhatsApp
Channel choice is not a second build. The page says to go omnichannel in a few clicks — deploy the same agent across phone, website chat, WhatsApp, and more, and to scale from 1 to 1,000 conversations simultaneously. On the tire sample, phone is marked live and web chat and WhatsApp are marked ready. Tools beside the tire agent are an inventory check, a quote for approved services, and a follow-up SMS. Production rates are $0.20/min, $0.03/chat, and $10/mo per number. Outbound SMS billed at $0.02 per 160-character part, or 70 characters when the message has special characters. Transferred portions of calls are billed at half the per-minute rate. The pricing list also says full API access and docs.
The multilingual page says to configure one support flow across languages and channels, then control prompts, knowledge, routing, and handoffs without cloning the same build for each locale. Its meta says echowin's AI answers in 70+ languages naturally, on phone and chat. It includes body counters on 30+ languages. The homepage chip row is a third figure: website learning 100+ languages low latency unlimited parallel calls, plus REST API integrations and 8000+ integrations. Business Compass is the review layer. The homepage says it turns every conversation into trends, anomalies, and revenue signals, without you reviewing every recording. The pricing page instead says metrics, intents, and anomalies. Support-page percentages stay vendor figures.
Share your business name and website, then write the line that answers professionally, books Google Calendar, and transfers an emergency. Sync the public site so hours come from pages the agent may pull. Deploy can land on phone and website chat together. Balance auto-reloads when you go live, and you can set a monthly spending cap any time from your billing settings. Write the transfer rule first, because transferred portions of calls are billed at half the per-minute rate.
Quote a part, then text if the tool fails
Another suggested workflow copies the tire-quote script. The agent asks for year, make, model, tire size, and appointment window, then uses inventory before quoting. If tools are unavailable, collect details and trigger a follow-up SMS instead of inventing a price. Live SMS would follow $0.02 per 160-character part.
Keep one support flow across languages
A third suggested workflow is one flow for every language path. Set prompts, knowledge, routing, and handoffs once, without cloning the same build for each locale. The page shows English, Spanish, French, and Chinese labels and says switching can be instant. Pair that with the support page's choice to resolve, escalate, or hand off to a human.
How to get started with echowin
1
Describe the agent
Share the business name and website, then write workflows in plain English, including tools and the transfer rule.
2
Add knowledge
Sync a website, upload documents, or add FAQ pairs. The agent pulls from that base during a conversation.
3
Deploy a channel
Send the same agent to phone, website chat, or WhatsApp. The sample marks phone live and the other two ready.
4
Choose credits, minutes, or a bundle
Start on the published credits. The homepage says no credit card is required. Later traffic uses $0.20 per minute or a prepaid bundle.
Credits, per-minute voice, bundles, and agency plans.
The meta says free to start with $10 in free credits, or pay as you go at 20¢/min. $5 in free credits. Bundle 1 is $45 /mo for 250 minutes at 18¢/min. Bundle 2 is $80 /mo for 500 minutes at 16¢/min. Bundle 3 is $150 /mo for 1,000 minutes at 15¢/min. Bundle 4 is $350 /mo for 2,500 minutes at 14¢/min. Included minutes reset each billing cycle. Chat and SMS also draw from your bundle balance at discounted rates. A sample bill shows a $0.00 platform fee and $20.00 for 100 minutes, marked estimate only. Volume copy says voice as low as $0.12 per minute and chat as low as $0.005 per chat. HIPAA compliance sits next to $500.00/mo.
Free
Building and testing before per-minute billing.
$0.
To start, plus the published credit amount.
The free plan includes every platform feature. No feature gating
Credits are shown as $10 in the meta and $5 in the body, and they do not roll over
Pay as you go
Live traffic when you would rather not prepay a minute bundle.
$0.20.
Per minute, with $10/mo per number and $0.03 per chat.
The card lists full unrestricted platform access, conversation logs, and an AI-native CRM
Outbound SMS is $0.02 per 160-character part. Transferred call time is half the per-minute rate
Grey Label
Agencies that want mixed branding and client workspaces.
$149.99.
Per month, beside a $299.99 figure on the same card.
Unlimited agents and sub-accounts after activation, billed for total usage across accounts, with grey label or full white label branding available on the agency block
White Label
Agencies that need the card labeled 100% your brand.
$499.99.
Per month, beside a $999.99 figure on the same card.
The page lists client workspaces and account management with the white-label option
Pricing is subject to change. Monthly credits do not roll over, and included bundle minutes reset rather than carry over. The $20.00 total is a calculator sample, and taxes are not included. Vendor quotes are. The page says cancel anytime.
You are choosing the Sales & Support listing at intercom.com instead of a usage-priced voice builder.
Echowin's public pricing is credits, minutes, number fees, and agency plans. No Intercom price is assigned here.
echowin: common questions
Is echowin free to start?
The page says free to start and $0 to start, and the homepage says no credit card required. The free plan includes every platform feature. No feature gating. Credits includes as $10 in the meta and $5 on the body. Monthly credits do not roll over.
Pay as you go is $0.20 per minute, plus $10/mo per number and $0.03 per chat. Bundles are $45 /mo, $80 /mo, $150 /mo, and $350 /mo. Grey Label is $149.99 per month under a $299.99 figure. White Label is $499.99 per month under a $999.99 figure.
Included minutes reset each billing cycle and do not carry over. Monthly credits do not roll over. You can set a monthly spending cap any time from your billing settings. The page says cancel anytime and describes no long-term contract.
The homepage chip list says website learning 100+ languages. The multilingual meta says AI answers in 70+ languages naturally. 30+ languages and says to continue without cloning the same build for each locale.
NavHunt did not run echowin and did not place a phone call, website chat, or SMS. The profile quotes the homepage, the pricing page, the customer-support use case, and the multilingual use case. Dashboards and customer quotes on those pages are vendor text, not NavHunt measurements. This description is based on echowin's official materials reviewed on 2026-10-06, including echowin homepage, echowin pricing, echowin customer support use case, echowin multilingual support.