Chatbase, at chatbase.co, describes AI agents that meet customers at every stage of their journey, across chat, email, and voice, to resolve issues end to end and increase revenue. The homepage names a support agent, a sales agent, and a product guidance agent. A build example shows instructions, a procedure, guardrails, and actions. The pricing page is where the limits are. Free is $0 per month with 50 message credits, one member, and limited models. AI agents get deleted after 14 days of inactivity on the free plan. Hobby is $40 per month, Standard is $150 per month, and Pro is $500 per month, each with a 7-day trial. A yearly toggle is labeled 20% off.
Official website · www.chatbase.co
Use Chatbase when the job is a customer-facing agent with a handoff, not a private notebook. The homepage lifecycle is build, test, deploy, and optimize. Deploy names chat, WhatsApp, email, and Slack. The technology page adds voice and in-app chat, and training on docs, a changelog, and an API reference. Price is a credit pool plus seats. Helpdesk, voice, telephony, outbound campaigns, and API access sit on the Standard card, not on Free. Customer quotes on these pages are the vendor's.
The homepage lifecycle starts with data sources, a role, and guardrails, and it says no code is required. The sample return procedure greets the customer, asks for an order number or email, calls lookup_order, and checks the return window. Sample guardrails say not to handle refunds. Actions shown are Get invoices, Get slots, and Retrieve products. Test means running customer scenarios before go-live. Deploy says to publish your agent across chat, WhatsApp, email, Slack, and more with a single click. Optimize means tracking resolution and editing instructions.
Official documentationProcedures are written in plain language, followed step by step with actions built in. One homepage example looks up an order, checks the return window, then calls payment_info. The support agent covers live chat, email, phone, and Slack. The sales agent handles prospect questions. The product guidance agent looks up product information. The technology page says one agent covers chat, email, voice, Slack, in-app, and WhatsApp, and that it replies in the language the customer wrote. Setup shown there is install the snippet, connect the help centre, and set handoff rules.
Official documentationThe helpdesk page offers two handoffs. Async creation opens a ticket so a person can follow up by email while the agent keeps chatting, with the full conversation attached. The other path pulls a human into the live chat. Manual takeover says the AI pauses on click. The inbox lists website, email, WhatsApp, Messenger, Instagram, and more. Custom statuses and triggers can notify by email, Slack, or webhook. You can use the built-in helpdesk or keep Zendesk, Salesforce, Freshdesk, Intercom, Zoho Desk, HubSpot, Help Scout, Gorgias, or Odoo.
Official documentationThe technology page says the agent is trained on your product, docs, and policies, not generic support data, including the changelog and an API reference, on frontier models you choose. Plan changes are described as limited to the verified account holder. The same page says your data is only accessible to your AI agent and not used to train models, and that data is encrypted at rest and in transit. It includes GDPR, SOC 2 Type II, and HIPAA. Shopify, Stripe, REST APIs, and webhooks are named.
Official documentationUses the support agent on live chat, email, or phone. When a refund needs a person, the async path creates a ticket with the transcript attached, or a teammate joins the live chat and the agent pauses. Standard is the first card that lists Helpdesk. The setup line is still install the snippet, connect the help centre, and set handoff rules.
Trains on docs, the changelog, and the API reference, then covers onboarding and billing changes for the verified account holder. Language detection is a reply in the language the customer wrote. Shopify, Stripe, REST APIs, and webhooks are named. Standard is the card that lists advanced integrations.
A suggested buying pass starts on the pricing page rather than a review. Free shows $0 per month, 50 message credits, and deletion after 14 days of inactivity. It includes 1 agent, 0 AI actions, and 1 MB of training content. Hobby, Standard, and Pro show a 7-day trial. Extra agents are $25 per month, branding removal is $99 per month, and auto-recharge is $40 per 1,000 credits.
Add data sources, set the agent's role, and add guardrails. The homepage says this step does not require code. A procedure can be plain-language steps with actions.
Run customer scenarios before publishing and check accuracy plus edge cases.
Publish across chat, WhatsApp, email, Slack, and the other channels named on the technology page, including voice and in-app chat.
Open a ticket or pull in a human, then review escalations and edit the instructions.
Monthly cards show Free at $0 per month, Hobby at $40 per month, Standard at $150 per month, and Pro at $500 per month. Paid cards say Start 7-day trial. Yearly is labeled 20% off. A dollar amount for Enterprise was not verified. Add-ons are $40 per 1,000 credits, $25 per extra agent, and $99 per month to remove branding.
A trial workspace that can stay inside 50 credits.
$0 per month.
Per month.
A two-seat team that wants advanced models.
$40 per month.
Per month.
A team that needs helpdesk, voice, and API access.
$150 per month.
Per month.
A larger credit pool with tickets as a source.
$500 per month.
Per month.
Teams that need SSO, white-labeling, or the HIPAA-eligible line.
Not verified.
Contact the sales path on the card.
Auto-recharge credits do not expire. A refund window and a yearly dollar total were not verified here.
The helpdesk itself should be the product you buy.
Chatbase can escalate into Zendesk or use its own helpdesk.
You want Intercom's inbox rather than this agent layer.
Chatbase can route a conversation to Intercom with context attached. Choose Intercom when that inbox is the product.
You want a general chat, not a deployed customer agent.
Chatbase publishes a customer agent to channels and meters credits. Choose ChatGPT for a general chat.
Free is $0 per month with limited models, 50 message credits, and one member. The comparison block adds one agent, zero AI actions, and 1 MB of training content. AI agents get deleted after 14 days of inactivity on the free plan. The page does not define inactivity or say whether paid agents follow that rule.
SourceHobby is $40 per month for 700 credits, two members, and a 7-day trial. Standard is $150 per month for 4,000 credits plus helpdesk, voice, and API access. Pro is $500 per month for 15,000 credits, advanced analytics, and tickets as a source.
SourceAuto-recharge is $40 per 1,000 message credits and the page says those credits do not expire. Extra agents are $25 per AI agent each month. Removing the Powered By Chatbase branding is $99 per month.
SourceThe pricing page shows a yearly control labeled 20% off yearly plans. Do not multiply the monthly price here and treat the result as a published rate.
SourceThe technology page says your data is only accessible to your AI agent and not used to train models, and that it is encrypted at rest and in transit. It includes GDPR, SOC 2 Type II, and HIPAA lines. Enterprise separately says HIPAA-eligible.
SourceDeploy names chat, WhatsApp, email, and Slack. The support agent adds phone. The technology page adds voice, in-app, and language matching. The inbox adds Messenger and Instagram. Handoff names Zendesk, Salesforce, Freshdesk, Intercom, and several other desks.
SourceThe pricing page asks how credits work and when they renew. The cards list 50, 700, 4,000, and 15,000 message credits.
SourceOct 6, 2026 · NavHunt editorial
NavHunt did not run Chatbase, did not train an agent, did not send a chat, and did not start a trial. This profile follows the homepage, pricing page, technology page, and helpdesk page public for this draft. Customer quotes and resolution figures on those pages are vendor material, not NavHunt results. Credit rules that appear only on review sites were left out. This description is based on Chatbase's official materials reviewed on 2026-10-06, including Chatbase homepage, Chatbase pricing, Chatbase technology agents, Chatbase helpdesk.
Compare the 50-credit free plan, including the 14-day inactivity rule, with Hobby, Standard, and Pro on the pricing page.