Zendesk’s homepage says to move beyond deflection with AI agents that resolve issues end-to-end. Pricing is primarily seat-based (per agent, per month) with plan tiers that include different features. Support Team is $19 agent/month paid yearly. Another $115 agent/month paid yearly beside “Suite Team features, plus,” then names Suite Enterprise + Copilot with no second amount. AI agents are included in every Suite and Support plan and priced on the successful outcomes they deliver.
Official website · www.zendesk.com
The $19 Support Team line lists email, ticket routing, and prebuilt analytics. The $115 line lists AI Admin, Copilot, writing tools, quick reports, skills-based routing, and an IVR phone tree, but it does not price the Suite Professional heading that sits between Suite Team and Suite Enterprise + Copilot. Resolution rows, a 5-use cap, action credits, phone numbers, and two $50 lines sit off the seat.
Customer service means manage and resolve inquiries across channels in one place. Tickets are tracked, organized, and resolved together. Messaging reaches a website or mobile app, and voice manages calls with AI. A heading keeps conversation history and customer context on that ticket. Support Team includes email and ticketing, ticket routing, and prebuilt analytics. Provide live phone support to your customers with toll-free and international numbers, voicemail, and extensions, or pick a number from 75+ countries. WhatsApp, Apple Messages for Business, and Google Business Messages are named. A heading says transcribe and summarize every call.
Official documentationZendesk AI agents are included in every Suite and Support plan, with pricing based on the successful outcomes they deliver. Each plan includes automated resolutions so AI agents can autonomously resolve customer issues without human intervention, labeled up to 10k per year. Cells repeat $1.50 beside pay-as-you-go resolutions and $2.00 immediately before Copilot triage, which classifies every ticket. The $115 line groups Copilot with AI Admin, writing tools, quick reports, skills-based routing, and an IVR phone tree. Knowledge is described as power every resolution with connected knowledge. Each agent receives 5 uses per month, shared across the team, capped at 500 uses per instance even above 100 agents. The lines do not name which control spends a use.
Official documentationAction credits follow the subscription term and are included with every Zendesk plan on that term. Monthly Suite Enterprise access is 225K actions. Annual Suite Enterprise subscriptions will have access to 2.7M actions per year. Actions performed by Copilot triggers will not count towards action credits. Purchased credits spread across the term. Workflows, a sandbox, custom permissions, and prebuilt reporting are headings. The marketplace line says find 1,800+ apps, partners, and integrations. Credit card numbers can be redacted in a custom field, and email, phone, and card numbers can be removed from agent conversations. “Requires QA add-on” sits near that resolution row. Support hours are weekdays 10am-4pm ET, with a 99.95% uptime SLA.
Official documentationThe employee page says bring the Zendesk support you trust to ITSM to streamline and automate tickets, incidents, knowledge and asset management. Headings add onboarding and problem and change work. It cites 17,000 teams and a 14-day risk-free try, with no dollar amount. The technology page is a different job: automate high-volume requests, unify data, and scale support without adding headcount, from onboarding to troubleshooting. Headings add one workspace instead of five and an AI copilot for every role.
Official documentationUses Support Team for a shared inbox that needs core essentials. At $19 agent/month paid yearly the shown pieces are email and ticketing, ticket routing, and prebuilt analytics. Live phone support to your customers is a different row, so do not assume numbers are inside the $19 list.
Agents can resolve customer issues without human intervention inside each plan’s allowance. Then read the $1.50 pay-as-you-go cells and the $2.00 cells before Copilot triage. On an annual Suite Enterprise term, subscriptions will have access to 2.7M actions per year, and Copilot triggers will not count towards action credits.
A suggested employee path stays on the ITSM page: tickets, incidents, knowledge, and assets. The trial sentence is 14 days and risk-free, not the homepage’s no-credit-card line. That path is a suggested workflow. There is no ITSM price. If customer service is already in use, the page asks what changes.
A 14-day free trial and says no credit card is required. Pricing says you can explore the product before committing to a paid plan.
Switch pricing among Customer Service, Employee Service, and Contact Center. Read Support Team at $19 agent/month paid yearly before treating another heading as a price.
Email, website or app messaging, numbers from 75+ countries, and WhatsApp, Apple Messages for Business, and Google Business Messages are the channels these pages name.
Check automated resolutions, the $1.50 and $2.00 rows, the 5-use line, and Suite Enterprise action credits. Copilot triggers are excluded from those credits.
Pricing is primarily seat-based (per agent, per month) with plan tiers that include different features. Annual billing is marked 20% off. Checkout is typically by credit card. Sales-assisted buying may support invoices. Methods include bank debit, card, or PayPal. It includes the $115 line, an $83 Zendesk + Forethought line, and the $1.50 and $2.00 cells.
Teams that have outgrown a shared inbox and need core support essentials.
$19.
Agent/month paid yearly.
Teams needing advanced security, governance and the most proactive AI assistant.
Not verified.
Named on the yearly capture without its own amount.
Teams buying the line about service quality and agent performance.
$50.
Agent/month paid yearly.
Teams that want the complex contact-center line.
$50.
Agent/month paid yearly.
Outcome pricing sits on top of seats. It includes.50 beside pay-as-you-go resolutions and $2.00 before Copilot triage. Do not treat the $115 line as a Suite Professional price. Monthly dollar amounts were not in the public text. A messaging row says 1,000 included ($50/pack of additional 2,500 MAUs).
Choose Intercom when the shortlist is that product’s own site, not this seat-priced ticket and phone ladder.
These Zendesk pages document Support Team ticketing, suite feature lines, phone numbers, AI agents billed on successful outcomes, and an ITSM trial. They do not describe Intercom.
Choose Ada when the evaluation starts on Ada’s site rather than Zendesk’s plan and resolution rows.
The public Zendesk pages name AI agents inside Suite and Support plans, plus Copilot, knowledge, and ticket routing. They do not describe Ada.
Choose Drift when the job is the Salesloft revenue listing, not a customer or employee ticket queue.
Zendesk’s pages center on tickets, calls, messaging channels, employee ITSM, and per-agent plans. They do not describe seller cadence or forecast tours.
It is primarily seat-based, per agent per month, with tiers that include different features. Support Team is $19 agent/month paid yearly, and annual billing is marked 20% off. Other shown amounts are the $115 line, two $50 lines, the $83 line, the $1.50 cells, and the $2.00 cells. Suite Enterprise + Copilot has no amount.
SourceThe homepage says 14-day free trial and no credit card required. ITSM says risk-free for 14 days.
SourceThey are included in every Suite and Support plan and priced on successful outcomes. Each plan includes resolutions so agents can resolve customer issues without human intervention, labeled up to 10k per year. Pay-as-you-go resolutions are shown at $1.50. The $2.00 figure sits immediately before Copilot triage. The page does not define a committed rate beyond that pay-as-you-go label.
SourceProvide live phone support to your customers with toll-free and international numbers, voicemail, and extensions, or choose a number from 75+ countries and port an existing one. Named channels include WhatsApp, Apple Messages for Business, and Google Business Messages. A row mentions a 99.95% uptime SLA.
SourceEach agent receives 5 uses per month, shared across the team, with a cap of 500 uses per instance even above 100 agents. The feature those uses spend is not named. Annual Suite Enterprise subscriptions will have access to 2.7M actions per year, and monthly ones 225K. Actions performed by Copilot triggers will not count towards action credits.
SourceIt publishes no dollar amount and does not answer its heading about employee data. It offers a 14-day risk-free try. Credit-card redaction and removal of email, phone, and card numbers in conversations are on the customer pricing page, near a repeated Requires QA add-on note.
SourceOct 6, 2026 · NavHunt editorial
NavHunt did not run Zendesk. No trial was opened, no ticket was filed, no call was placed, and no employee request was submitted. Prices, allowances, and channel names below are quoted from public Zendesk pages only. Vendor lines about speed, loyalty, and data volume are not NavHunt measurements. This description is based on Zendesk's official materials reviewed on 2026-10-06, including AI-Powered Customer Service Platform | Zendesk, Zendesk Pricing Plans | Starting from $19/month, IT Service Management (ITSM) Software | Zendesk, AI Customer Service for Technology Companies.
Support Team shows $19 agent/month paid yearly. AI agents, action credits, and the 14-day trial are separate lines.