Writer, styled WRITER on its site, is an enterprise agent platform for marketing and revenue teams, from first touch through close. You describe a job and the page says WRITER executes from start to finish, delivering polished, on-brand work. Named pieces are playbooks, voice, terminology, a style guide, a knowledge graph, and connectors such as Salesforce and Adobe. Starter allows up to 5 users, up to 5 playbooks, one personality profile, basic connectors, and a limited knowledge graph. The card says 14-day free trial. No credit card required. Enterprise is contact sales. Starter billing is monthly or annual per seat with fixed credit limits, and no dollar amount is shown.
A delegated task, plus company context and connectors
Output
On-brand workflows, drafts, and support content
Access
Web app with a 14-day Starter trial
Is Writer right for you?
Writer fits a team that wants governed work across marketing, sales, or support, not one person hunting for another sentence. The homepage's stages are campaigns, content, sales personalization, call prep, meeting notes, and live signals. Starter cuts that down to five users, five playbooks, three scheduled routines, and team-only sharing. Many teams, departmental voice profiles, or the security reports reserved for Enterprise mean a sales quote, because no dollar price is shown. Support-page multiples, a 40,000-agent story, a productivity percentage, and a Forrester ROI line stay vendor claims. The credit-limit number is also unpublished.
A good fit for
Marketing or revenue teams that want playbooks tied to a shared voice, style guide, and knowledge graph.
Support groups drafting replies and help-center articles from internal docs, in many languages.
Trying the Starter limits for 14 days before an Enterprise conversation.
Know the trade-offs
HIPAA and SOC 2 Type II reports are described as available on request for Enterprise, not as files on the page.
Support-page percentages and the Forrester ROI line are published stories, not results from this profile.
Agents, brand controls, and support workflows.
An agent that runs a go-to-market sequence
The product page says to describe what you need and that WRITER executes from start to finish, delivering polished, on-brand work. The plans FAQ separates that from chat: WRITER Agent can orchestrate and execute work across teams and systems, inside org rules. Campaign briefs use memory, the knowledge graph, and web research, with Adobe, Salesforce, and Snowflake named. Content creation names playbooks, voice, terms, a style guide, and skills, plus Adobe, Webflow, and Contentful. Sales personalization adds Microsoft 365 and Google Workspace. Call prep is a daily brief of relationship history, objections, and competitive context, with Salesforce, PitchBook, and ZoomInfo among the connectors. Meetings file notes and CRM updates through WRITER Meet, Slack, Teams, and Gong. The page says each stage informs the next.
Brand control is a stack. A resource blurb says to scale consistency with unified voice profiles, terminology lists, style guides, connected workflows, and shared Projects. The plans FAQ credits personality profiles, style guides, and data grounding. Starter includes one personality profile, basic connectors, and a limited knowledge graph. The comparison pairs playbooks at 5 versus unlimited, scheduled routines at up to 3 versus unlimited, sharing at team-only versus cross-team, and AI Studio at limited versus full access. Active connectors read up to 3 versus unlimited. The agent library reads 100+ prebuilt agents versus full access with admin curation. Enterprise bullets add as many users, teams, and free collaborators as needed, unrestricted playbooks, cross-team workflows, approvals, full knowledge-graph connectors, departmental voice profiles, and governance. A 50 GB single-graph storage line appears once, with no second figure, so it is not assigned to a card here. Starter's fixed credit limits are never given as a number.
The support page is a separate department story. It says teams consolidate knowledge bases, product docs, and policy updates, then auto-draft replies whose tone, depth, and detail follow customer type, history, sentiment, and region. Resolutions can become help-center articles, saved replies, or customer responses. Localization is stated as translating and adapting tone across 75+ languages with a specialized LLM. Compliance reviews for legal terms and brand guidelines are part of that pitch. Homepage IT copy says Writer plugs into the security, identity, and observability stack already in use, with controls over knowledge, tools, and roles. The plans FAQ says you retain full ownership of your data, describes zero data retention, and says customer data is not used by default to train or improve models. The security answer lists obligations including GDPR, HIPAA, SOC 2 Type II, and PCI, then limits HIPAA and SOC 2 Type II reports to Enterprise customers who request them.
One suggested assignment is a campaign the team can already brief: audience, channel, and a claim legal has approved. Put the style guide and past winners where the voice profile and knowledge graph can see them, then run a playbook. The content stage names playbooks, voice, terms, a style guide, and skills, plus Adobe, Webflow, and Contentful if the file has to land there. Five playbooks and one personality profile are the Starter counts, and sharing is team-only in the comparison. A second team that must edit the same playbook is where Enterprise's departmental voice profiles become the relevant bullets.
Prepare a call and file the notes
A suggested sales routine uses two homepage stages. Before the call, ask for relationship history, objections, and competitive context. Named connectors include Salesforce, PitchBook, and ZoomInfo, with playbooks, memory, triggers, and templates. After the call, the meeting stage says notes and CRM updates are filed, listing WRITER Meet, Slack, Teams, and Gong. The plans page only says playbooks can use current information from the tools where work happens. Connector names are a list to confirm during the trial, not proof that every field syncs.
Turn tickets into help-center articles
Support is a suggested place for a playbook when the backlog is replies plus a stale help center. The solution page says resolutions can become articles, saved replies, or customer answers, and that tone can follow customer type, history, sentiment, and region. Docs and policy updates are the knowledge step. The 75+ language line matters if one article must keep a voice in more than one market. The support page also talks about reviews for legal terms and brand guidelines. HIPAA and SOC 2 Type II reports are tied, in the plans FAQ, to an Enterprise request. A Starter trial is the drafting flow, not those reports.
How to get started with Writer
1
Start the no-card trial
The Starter card says to try for free: a 14-day free trial. No credit card required.
2
Add voice and a graph
Use the one Starter personality profile, a style guide, and the limited knowledge graph before you write playbooks.
3
Delegate one multi-step job
Describe the work for WRITER Agent or run one of the up to 5 playbooks, using a connector you already have.
4
Compare seats before you pay
Read the 5-user cap, Pro versus Lite seats, and Enterprise's contact-sales list. Cancel a paid plan later from Org settings, Billing, Cancel plan.
A price was not verified on the plans page reviewed here. Starter is described as monthly or annual per-seat plans with fixed credit limits. Enterprise is contact sales. Both amounts below are therefore Not verified. A 14-day free trial on Starter does not require a credit card.
Starter
A small team testing agents within fixed credit limits.
Not verified.
Monthly or annual per seat.
Up to 5 users, and build access required for all of them
Up to 5 playbooks and up to 3 scheduled routines
One team personality profile, basic connectors, limited knowledge graph
Enterprise
Many teams, free collaborators, and requested compliance reports.
Not verified.
Contact sales.
As many users, teams, and free collaborators as needed
Unrestricted playbooks, routines, and cross-team workflows
Full knowledge graph, departmental voice profiles, and enterprise support
Pro seats are the standard paid seat, with extended usage for creating and automating. More usage requires a Pro seat. Enterprise text also says unlimited free users and optional solution packs. Named payment methods are credit and debit cards. Cancel from Org settings, Billing, Cancel plan. Overage prices are not on the page.
The purchase is a marketing writing product rather than an enterprise agent rollout.
Writer documents connectors, governance, and a contact-sales Enterprise card.
Writer: common questions
Does Writer have a free plan, and what does the trial include?
No ongoing free tier is described. Starter has a 14-day free trial with no credit card, then monthly or annual per-seat billing and fixed credit limits. Neither the price nor the credit number is shown. The card includes up to 5 users, 5 playbooks, one personality profile, basic connectors, and a limited knowledge graph.
Enterprise adds people, unrestricted playbooks, cross-team workflows, full knowledge-graph connectors, departmental voice profiles, and priority support. The comparison pairs AI Studio as limited versus full and sharing as team-only versus cross-team. There is no public price. A lone 50 GB storage line is not clearly paired with a second value.
Personality profiles, style guides, and data grounding are the FAQ's answer. The homepage adds voice, terminology, and shared projects. Starter includes one team profile. Departmental voice profiles are an Enterprise bullet. No rejected sentence is shown.
You retain full ownership of your data, and the answer calls the approach zero data retention. By default, models are not trained or improved on customer data. The page contrasts providers that train unless you opt out. No day-count retention window is given.
The security FAQ lists GDPR, HIPAA, SOC 2 Type II, and PCI, then says HIPAA and SOC 2 Type II reports are available on request for Enterprise. Rows also mention a DPA for GDPR and CCPA and a BAA for HIPAA. The files are not on the page.
How do seats, cancellation, and support languages work?
Pro seats create and automate. Lite seats are Enterprise-only and can run existing playbooks plus a limited monthly amount of agent use. Cancel a paid plan under Org settings, Billing, Cancel plan. The support page says tone can be adapted across 75+ languages with a specialized model. Only credit and debit cards are named.
NavHunt did not run Writer, did not start the 14-day Starter trial, and did not contact sales for an Enterprise quote. Agent behavior, seat caps, compliance wording, and the absence of a dollar price come from writer.com pages reviewed on 2026-10-06. Customer percentages and the Forrester ROI line are left as claims those pages publish. This description is based on Writer's official materials reviewed on 2026-10-06.